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GENERAL PUBLIC AWARENESS       Advisory


REDRESSAL OF COMPLAINTS/GRIEVANCES

"Customer Day” is observed at all the Offices of the Bank across the Organization covering Branches, Zonal Offices and Head Office on 15th of every month ( next day, if 15th is a holiday). On this day, any customer can meet Senior/ Top Executives of the Bank, including Chairman & Managing Director without prior appointment.

In case of any complaint, the matter may first be brought to the notice of concerned Branch Manager for immediate redressal. If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Zonal Manager.

If the complainant still feels unsatisfied with the response received, he can address his complaint giving full detail of the case to Bank's Nodal Officer at Head Office designated to deal with Customers' Complaints/ Grievances. The customer can lodge/ track complaint online at the link “ Complaint registration” on Bank's website.

Internal Ombudsman
The Bank shall examine the grievances as per the Internal Grievances Redressal Mechanism and in case the Bank decides to reject a complaint or decides to provide only partial relief to the complainant, it shall escalate such cases to the Internal Ombudsman ( IO) for further examination.

Reply to the complainant on receipt of comments of the IO shall be addressed primarily by the Bank mentioning explicitly that the complaint has also been examined by the IO. Only under such circumstances, where a resolution has been made by agreement by the IO with a complainant and the IO has obtained the resolution in writing signed by the complainant and furnished to the Bank for records, a reply to the complainant would be issued by IO on behalf of the Bank, with an endorsement to the Bank. To ensure such agreement, if the IO feels the requirement of direct feedback/ clarifications from the complainant, IO can interact/ meet the complainant.

If still not satisfied, the customer is free to take recourse to the followings:


- Office of the Banking Ombudsman located in State Capitals under
RBI Ombudsman Scheme, 2006.

- Directorate of Public Grievances, Govt. of India, Cabinet Secretariat,
Sansad Marg, New Delhi.

- Distt. Consumer Forum, under Consumer Protection Act, 1985,



REDRESSAL OF GRIEVANCES OF CUSTOMERS

In case of complaints related to Corruption/Bribe etc. same can be sent to

The Chief Vigilance Officer
Punjab & Sind Bank ,” Bank House”
Head Office Vigilance Department,
3rd Floor, 21,  Rajendra Place,
New Delhi-110008.
Contact Nos. 011-25737321 & 011-25818411.


PRINCIPAL NODAL OFFICER FOR REDRESSAL OF COMPLAINTS

Sh. R. K Bansal,
General Manager (Inspection),
Punjab & Sind Bank, "Bank House",
4th Floor, 21, Rajendra Place, New Delhi.
Tel No.011- 25757227 (Office)
Mobile No.- 09999864794, 09560161116
Email: gminsp@psb.co.in
Toll Free No. 1800 11 1908

 

In case of complaints related to Education Loans only, the same can be sent to



GRIEVANCE REDRESSAL CELL - EDUCATION LOANS

Name: Sh S. S. Bedi
Designation: Chief Manager
Punjab & Sind Bank, “Bank House”
HO. Retail & Marketing Department
5th Floor, 21, Rajendra Place, New Delhi
Telephone No:011-25716351
Fax No. :011-25727956
Email: ho.retail-mktg@psb.co.in

 


In case of complaints related to ATMs only, the same can be sent to:

GRIEVANCES REDRESSAL CELL - ATM
 

Name : Sh. B. Koteshwara Rao
Designation – Chief Manager
Punjab & Sind Bank, “Bank House”
HO. ATM Cell
2nd  Floor, 21, Rajendra Place, New Delhi
Telephone : 011-64780510, 011-25819872
Email: atmcell@psb.co.in
Email: atm.operations@psb.co.in




In case of complaints related to pension only, the same can be sent to:

GRIEVANCE REDRESSAL CELL – PENSION 

Name: Smt. Kushum Malhortra
Designation: Chief Manager
Punjab & Sind Bank,
HO. Pension Cell
A25, First Floor Community centre
Jawala Heri, Paschime Vihar, New Post Office, 110063
Telephone No:011-25281210, 25271585
Email: cppc@psb.co.in



1 Complaint Form (Download in pdf)
2 Complaint Form (Click to submit online)
3 CUSTOMER COMPLAINTS (ATM TRANSACTION)
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