# #
# # #

Real Time Gross Settlements (RTGS)

What is RTGS System?  

The acronym "RTGS" stands for Real Time Gross Settlement. RTGS system is a funds transfer mechanism where transfer of money takes place from one bank to another on a "real time" and on "gross" basis. This is the fastest possible money transfer system through the banking channel. Settlement in "real time" means payment transaction is not subjected to any waiting period. The transactions are settled as soon as they are processed. "Gross settlement" means the transaction is settled on one to one basis without bunching with any other transaction. Considering that money transfer takes place in the books of the Reserve Bank of India, the payment is taken as final and irrevocable.

 
How RTGS is different from National Electronics Funds Transfer System (NEFT)? 

NEFT is an electronic fund transfer system that operates on a Deferred Net Settlement (DNS) basis which settles transactions in batches. In DNS, the settlement takes place with all transactions received till the particular cut-off time. These transactions are netted (payable and receivables) in NEFT whereas in RTGS the transactions are settled individually. For example, currently, NEFT operates in hourly batches. [There are twelve settlements from 8 am to 7 pm on week days.] Any transaction initiated after a designated settlement time would have to wait till the next designated settlement time Contrary to this, in the RTGS transactions are processed continuously throughout the RTGS business hours.

 
Is there any minimum / maximum amount stipulation for RTGS transactions?  

The RTGS system is primarily meant for large value transactions. The minimum amount to be remitted through RTGS is Rs 2 lakh. There is no upper ceiling for RTGS transactions

 
What is the time taken for effecting funds transfer from one account to another under RTGS?  

Under normal circumstances the beneficiary branches are expected to receive the funds in real time as soon as funds are transferred by the remitting bank. The beneficiary bank has to credit the beneficiary's account within 30 minutes of receiving the funds transfer message

 
Would the remitting customer receive an acknowledgement of money credited to the beneficiary's account?  

The remitting bank receives a message from the Reserve Bank that money has been credited to the receiving bank. Based on this the remitting bank can advise the remitting customer through SMS that money has been credited to the receiving bank.

 
Would the remitting customer get back the money if it is not credited to the beneficiary's account? When?  

Funds, received by a RTGS member for the credit to a beneficiary customer’s account, will be returned to the originating RTGS member within one hour of the receipt of the payment at the PI of the recipient bank or before the end of the RTGS Business day, whichever is earlier, if it is not possible to credit the funds to the beneficiary customer’s account for any reason e.g. account does not exist, account frozen, etc. Once the money is received back by the remitting bank, the original debit entry in the customer's account is reversed.

 
Till what time RTGS service window is available?  

The RTGS service window for customer's transactions is available to customer from 9.00 hours to 16.30 hours on working days for settlement at the RBI end

 
What about Processing Charges/Service Charges for RTGS transactions?  

Service Charges for RTGS transactions : Click here

 
What is the essential information that the remitting customer would have to furnish to a bank for the remittance to be effected?  

Ans The remitting customer has to furnish the following information to a bank for effecting a RTGS remittance:

  • Amount to be remitted
  • His account number which is to be debited
  • Name of the beneficiary bank
  • Name of the beneficiary customer
  • Account number of the beneficiary customer
  • Sender to receiver information, if any
  • The IFSC code of the receiving branch
 
How would one know the IFSC code of the receiving branch?  

The beneficiary customer can obtain the IFSC code from his bank branch. The IFSC code is also available on the cheque leaf. The list of IFSCs is also available on the RBI website (http://rbidocs.rbi.org.in/rdocs/RTGS/DOCs/RTGEB0815.xlsx). This code number and bank branch details can be communicated by the beneficiary to the remitting customer.

 
Do all bank branches in India provide RTGS service? 

No. All the bank branches in India are not RTGS enabled. Presently, there are more than 100,000 RTGS enabled bank branches. The list of such branches is available on RBI website at: http://rbidocs.rbi.org.in/rdocs/RTGS/DOCs/RTGEB0815.xlsx

 
Is there any way that a remitting customer can track the remittance transaction? 

It would depend on the arrangement between the remitting customer and the remitting bank. Some banks with internet banking facility provide this service. Once the funds are credited to the account of the beneficiary bank, the remitting customer gets a confirmation from his bank either by an e-mail or SMS. Customer may also contact RTGS / NEFT Customer Facilitation Centres of the banks, for tracking a transaction.

 
Whom do I can contact, in case of non-credit or delay in credit to the beneficiary account? 

Contact your branch / bank

The Chief Manager,
Punjab & Sind Bank
RTGS/NEFT Cell
II nd Floor , HO IT Department , Rajendra Place
New Delhi-110008
Ph: 011-25860657/25826216
or send an e-mail. : rtgs[@]psb.co.in

For Hot Listing (Blocking)
ATM/Rupay Cards
(By SMS) 9223815844
For Debit Freeze Account
(By SMS) 8828837411
For Balance Enquiry
(By Missed Call) 7039035156 (Toll Free)
All India Toll Free 1800-419-8300