Financial Literacy Centres (FLCS)
Financial Literacy Centres are basic units that initiate the financial literacy activities at the ground level as it enable consumers to understand benefits of formal products and to make choices that fit their needs and represent good value for money.
Based on recent developments on withdrawal of legal tender status of Specified Bank Notes and the focusing on digital payment, Reserve Bank of India in terms of Circular No. FIDD. FLC.BC .No.22 /12.01 .018/2016-17 dated 02.03.2017 has issued revised policy for conducting camps by FLCs and Rural Branches of the Bank w.e.f. 01.04.2017, which is as under:-
I. Financial Literacy Centres (FLCs):- FLCs are advised to conduct two special camps per month for a period of one year beginning April 1, 2017 on “Going digital through UPI and *99# (USSD)”. Two posters, one on UPI and one on *99# have been prepared for the benefit of the trainers and the audience. FLCs are also advised to conduct five camps per month for target specific groups, i.e. one camp each for Farmers, SHGs, Micro and Small Entrepreneurs, Senior citizens and School children.
The RBI has developed tailored financial literacy content for five target groups' viz. Farmers, Small entrepreneurs, School children, Self Help Groups and Senior Citizens that can be used by the trainers in financial literacy programmes.
|Sr. no.||Target Groups||Link|
|1||Farmers||Hindi Version||English Version|
|2||Small Entrepreneurs||Hindi Version||English Version|
|3||School Children||Hindi Version||English Version|
|4||Self Help Groups||Hindi Version||English Version|
|5||Senior Citizens||Hindi Version||English Version|
Audio visuals have been designed for the benefit of general public on topics relating to Financial Literacy. These Audio visuals are on "Basic Financial Literacy", "Unified Payments Interface" and "Going Digital".
|1||Basic Financial Literacy||Audio visuals|
|2||Unified Payments Interface||Audio visuals|
|3||Going Digital||Audio visuals|
II. Rural Braches:- Rural Branches are henceforth also required to conduct one camp per month (on the third Friday of each month after business hours). Camp will cover all the messages that are part of the Financial Awareness Messages (FAME) booklet and two digital platforms UPI and *99# (USSD). In case there are two or more rural branches in a village, the LDM may ensure that the rural branches conduct the camps every month alternatively.
The booklet FAME (Financial Awareness Messages) provides basic financial literacy messages for the information of general public. It contains eleven institution/product neutral financial awareness messages, such as, documents to be submitted while opening a bank account (KYC), importance of budgeting, saving and responsible borrowing, maintaining a good credit score by repaying loans on time, banking at doorstep or at vicinity, knowing how to lodge complaints at the bank and the Banking Ombudsman, usage of electronic remittances, investing money only in registered entities, etc.
- Note:- English, Hindi and local language versions of the posters for UPI & *99# (USSD) and Financial Awareness Messages (FAME) & booklets of all Target Groups are available at the RBI financial education webpage (https://www.rbi.org.in/FinancialEducation/Home.aspx) for download.
Our FLCs Centres & Counsellors:-
|S.No||Zone||Distt.||FLC Block/branches||Name of Counsellors||Contact No.|
|1||Bathinda||Bathinda||Phul||Sh. Raj Paul Setia||9872211276|
|2||Bathinda||Mansa||Sardulgarh||Sh Harbhupinder Singh||9779585683|
|3||Patiala||Sangrur||Dirba||Sh. Pritpal Singh||9988196614|
|4||Patiala||Patiala||Bhunerheri||Sh. Harvinder Singh||9501025911|
|7||Faridkot||Faridkot||Faridkot (Kotkapura)||Sh. Gursewak Singh Walia||9872874720|
|8||Faridkot||Ferozpur||Guruharsahai||Sh. Deepak Kumar||9876118060|
|9||Amritsar||Amritsar||Tarsikka||Sh. Narinder Singh||9815366222|
|10||Gurdaspur||Gurdaspur||Qadian||Sh. Kulwant Singh Bedi||8427567766|
|11||Gurdaspur||Gurdaspur||Narot Jaimal Singh||Sh. Bharat Bhushan Aggarwal||9888043772|
|12||Gurdaspur||Gurdaspur||Fatehgarh Churian||Sh. Gur Bhajan Singh Gandhi||9872085505|
|14||Chandigarh||Chandigarh||Sector 17C Chd||Sh. Darshan Singh||9417764136|
|15||Ludhiana||Ludhiana||Machhiwara||Sh. Jaswinder Singh shoal||8146527171|
|17||Ludhiana||Ludhiana||Ludhiana||Sh. Gurmit Singh Bahl||9915402641|
|18||Hoshiarpur||Nawanshahar||Balachaur||Sh.Ram Kumar Sharma||9463678405|
|19||Haryana||Ambala||Saha||Sh. Mohinder Pal Reliya||9996231850|
|20||Haryana||Ambala||Shahzadpur||Sh. Jaspal Singh Bhatia||9896253566|
|21||Haryana||Yamuna Nagar||Chhachhrauli||Sh. Suresh Pal||7056726800|
|22||Gurgaon||Rohtak||Lakhan Majra||Sh. Bhupinder Singh||9034018409|
|23||Gurgaon||Sirsa||Baragauda||Sh. Charan Jeet Singh Anand||9996420100|
PSB Board approved FLC Policy:-
|1||Name of the Centre||Financial Literacy Centre (FLC)|
|2||Location of the FLC||The FLC shall be located in the Bank’s premises with a separate enclosure for FLC Counsellor and visitors.|
|3||Qualification||Graduate with sound knowledge of banking, law, finance along with requisite communication and team building skills.|
|4||Other Eligibility condition for hiring||Retired Bank Officials of Scale –II & above with adequate experience as Branch Incharge, ex- serviceman etc. will be hired on contract basis for one year which can be renewed on the basis of recommendations from concerned Zonal Manager every year till the Counsellor attains the age of 65 years. He should be in good health to perform his duties.|
|5||Working Knowledge of Computers||FLC should be able to work independently and should have workable computer knowledge like MS Word, Power Point, Excel and should be able to operate internet.|
|6||Knowledge of local language||FLC Counsellor should be preferably from same or nearby district and well conversant with local language.|
|7||Upper age limit||Till he attains the age of 65 years with sound health.|
|8||Administrative set up / Control and Monitoring||FLC shall have one Counsellor, who will be working under direct control of Zonal Manager. However, Administrative Control of the FLC shall be under the concerned Branch Manager. The period of contract will be of 12 months from the date of joining duties. However, Competent Authority will have right to terminate the contract in case of unsatisfactory performance by giving 30 days prior notice.|
|9||Reporting Mechanism||The FLC Counsellor shall submit quarterly performance in prescribed format in excel sheet to respective Regional Director of RBI within 20 days from the end of quarter while submitting monthly report to concerned Zonal Office|
|10||Infrastructure||The FLC being a part of the Bank Office or a rural branch should have a separate room / space with a seating capacity of minimum 10 members to address walk-in customers and basic amenities like Computers / laptops and printers, furniture and fixtures, one telephone connection with internet connection and a Help line for addressing grievances of the public by the respective Zonal Offices for the purpose of effective and efficient functioning of the FLCs.|
|11||Remuneration and other expenses||The consolidated remuneration of Rs.12,000/- per month shall be paid by the bank plus reimbursement of conveyance charges of maximum Rs.2000/- per month on production of bill through concerned Zonal Office. Bank shall also bear 2/3 Tier Sleeper Class / Chair Car / Non AC Bus fare to attend any training or meeting called by Bank / RBI.FLC Counsellor will not be eligible for Provident Fund / any other benefits / facility whatsoever. As a retired Bank Officer, FLC Counsellor is allowed to draw pension and relief on pension etc from concerned institution in addition to above remuneration.|
|12||Dedicated Helpline||FLC Counsellors’ Name and Mobile numbers will be available at “PSB FLC / RSETI” portal on our Bank’s website. SLBC / NABARD should provide a dedicated helpline for all the FLC Counsellors at all India level or in a particular state.|
|13||Any disciplinary action||Bank will consider those candidates who have clean track record of their service.|