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Redressal of Complaints/Grievances

"Customer day" is observed at all the offices of the Bank across the Organisation covering branches, Zonal Offices and Head Office on 15th of every month (next day, if 15th is a holiday or a half day). On this day any customer can meet Senior/Top Executives of the Bank, including Chairman & Managing Director without prior appointment.

In case of any complaint, the matter may first be brought to the notice of concerned Branch Manager for immediate redressal. If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Zonal Manager.

If the complainant still feels unsatisfied with the response received, he can address his complaint to bank's Nodal Officer designated to deal with Customers' Complaints/ Grievances giving full details of the case.

After exhausting all the above machinery/channels, if the customer is still not satisfied, he may write to Chairman & Managing Director of the Bank.

If still not satisfied, he is free to take recourse to the followings:

  • Office of the Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme, 2006.
  • Directorate of Public Grievances, Govt. of India, Cabinet Secretariat, Sansad Marg, New Delhi.
  • Distt. Consumer Forum, under Consumer Protection Act, 1985,

Redressal of Grievances of Customers

In case of complaints related to Corruption/Bribe etc. same can be sent to

Head Office Vigilance Department,
21 Rajendra Place, Bank House,
3rd Floor,
New Delhi-110008.
Contact Nos. 011-25737321 & 011-25818411.

Committee on Procedures and performances on Bank Audit (CPPAPS)

An adhoc committee on procedures and performances audit on customer services has been constituted in our bank, which is chaired by Executive Director, three General Managers and also include non officials from customers as its members to enable an independent feedback on the quality of customer service rendered by the bank

The adhoc committee has been entrusted not only the task of ensuing timely and effective implementation of the RBI instructions, but also that it receives the necessary feedback to determine that the instructions. Further it is reviewing the practice and procedures prevalent in the bank and takes necessary corrective action, on an ongoing basis.

Customer Service committee of the Board

This is apex committee of the bank overlooking all the aspects of customers service and is also reviewing the performances of the adhoc committee of the Bank on customer service. This Committee is also reviewing the performances of the implementation of the awards of the Ombudsman.

Banking Ombudsman Scheme

To enable resolution of complaints relating to deficiency in Banking Services you can also approach the Ombudsman of your Region. Salient features of the scheme are as follows:

A complaint on any of the following grounds alleging deficiency in banking service may be filed with banking ombudsman having the jurisdiction:

  • Non Payment /inordinate delay in the payment of collection of cheques, bills, drafts etc.
  • Non- acceptance, without sufficient cause of small denomination notes tendered for any purpose and charging of commission in respect thereof.
  • Non issue of drafts to customers and others.
  • Non adherence to prescribed working hours by branches.
  • Failure to honor guarantee/letter of credit /commitments by bank.
  • Claims in respect of unauthorized or fraudulent withdrawals from deposit accounts, or fraudulent of a cheque or a bank draft etc.
  • Complaints pertaining to the operation in any savings, current or any other account maintained with RBI directives, if any applicable to rate of interest on deposits.
  • Complaints from exporters in India such as delays in receipt of export proceeds, handling of export collection of bills, etc., provided the said complaints pertain to the bank's operations on India.
  • Complaints from Non-resident Indians having accounts in India in relation to their remittances from deposits and other bank related matters.
  • Complaints pertaining to refusal to open deposit accounts without any valid reason for refusal
  • and any other relating to the violation of the directives issued by the Reserve Bank of India in relation to Service.

Complaints concerning loans and advances only in so far as they relate to the following may also be the banking Ombudsman having the jurisdiction.

  • Non- observance of Reserve Bank Of India directives on interest rates;
  • Delays in sanction /disbursement or non observance of prescribed time schedule for disposal of loan applications.
  • Non acceptance of application for loans without furnishing valid reasons to the applications, and
  • Non observance of any other directions or instructions of Reserve Bank as may be specified by the Bank for this purpose from time to time.

The Banking Ombudsman may also deal with any such other matter as may be specified by the Bank from time to time in this behalf.

SCHEDULE - I

In case any clarification is required on matters relating to customer service as given in Citizens’ Charter and for all complaint against working of branches, please contact the following :-

For all complaints against working of Branches:

 

Sh. G. S. Dhall,

General Manager (Inspection),

Punjab & Sind Bank, "Bank House",

6th Floor, 21, Rajendra Place, New Delhi 110008

Tel. No. 011-23322097, 25812931,

Email:gminsp[at]psb[dot]co[dot]in

Toll Free No. 1800 11 1908

Deputy General Manager (Inspection)

Punjab & Sind Bank, H.O. Inspection Department,

2239, Gurdwara Road, Karol Bagh,

New Delhi -110005. Phone : 25769911

The Zonal Manager of Concerned Branch,

The address of the Zonal Offices is given in schedule - II

For Staff Matters

General Manager (Personnel)

Punjab & Sind Bank, Bank House, 21 Rajendra Place,

New Delhi - 110008. Phone : 25817353

For all Advances & Export Credit

General Manager (Advances),

Punjab & Sind Bank, Bank House , 21 Rajendra Place ,

New Delhi - 110008, Phone : 25783589

Other Official who can be contacted

Deputy General Manager (Planning & Development)

Punjab & Sind Bank, Bank House, 21 Rajendra Place,

New Delhi-110008.

Chief Host

The Customer Service Division,

Punjab & Sind Bank, Bank House, 21 Rajendra Place,

New Delhi - 110008.

 

Schedule - II

Name & Address of Banking Ombudsman and area of Operation

Centre Contact details of the Office of Banking Ombudsman Area of Operation
Ahmedabad

Shri P.K.Brahma
C/o Reserve Bank of India
La Gajjar Chambers,
Ashram Road,
Ahmedabad-380 009
Tel.No.079- 26582357, 079-26586718
Fax No.079-26583325
email: bogujarat[at]rbi[dot]org[dot]in

Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
Bangalore

Shri. K.R.Ananda
C/o Reserve Bank of India
10/3/8, Nrupathunga Road
Bangalore-560 001
Tel.No.080-22210771, 080-22275629
Fax No.080-22244047
email: bobangalore[at]rbi[dot]org[dot]in

Karnataka
Bhopal

Shri B.P.Kanungo
C/o Reserve Bank of India
Hoshangabad Road,
Post Box No.32,
Bhopal-462 011
Tel.No.0755-2573772, 0755-2573776
Fax No.0755-2573779
email: bobhopal[at]rbi[dot]org[dot]in

Madhya Pradesh and Chattisgarh
Bhubaneswar Shri P.K.Jena
C/o Reserve Bank of India
Pt. Jawaharlal Nehru Marg
Bhubaneswar-751 001
Tel.No.0674-2396207, 0674-2396008
Fax No.0674-2393906
email: bobhubaneswar[at]rbi[dot]org[dot]in
Orissa
Chandigarh Smt. Balbir Kaur
C/o Reserve Bank of India
New Office Building
Sector-17, Central Vista
Chandigarh-160 017
Tel.No.0172-2721109, 0172-2721011
Fax No.0172-2721880
email: bochandigarh[at]rbi[dot]org[dot]in
Himachal Pradesh, Punjab and Union Territory of Chandigarh
Chennai Shri S.Gopalakrishnan
C/o Reserve Bank of India,
Fort Glacis,
Chennai 600 001
Tel No.044-25399170, 044-25395964
Fax No.044-25395488
email: bochennai[at]rbi[dot]org[dot]in
Tamil Nadu, Union Territories of Pondicherry and Andaman and Nicobar Islands
Guwahati Shri P.K.Datta
C/o Reserve Bank of India
Station Road,
Pan Bazar
Guwahati-781 001
Tel.No.0361-2542556, 0361-2540445
Fax No.0361-2540445
email : boguwahati[at]rbi[dot]org[dot]in
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
Hyderabad Dr. (Smt.) Deepali Pant Joshi
C/o Reserve Bank of India
6-1-56, Secretariat Road
Saifabad,
Hyderabad-500 004
Tel.No.040-23210013, 040-23243970
Fax No.040-23210014
email: bohyderabad[at]rbi[dot]org[dot]in
Andhra Pradesh
Jaipur Shri Rajendra Singh
C/o Reserve Bank of India,
Ram Bagh Circle,
Tonk Road, Post Box No.12,
Jaipur-302 004
Tel.No.0141-2570357/0141-2570392
Fax No.0141-2562220
email: bojaipur[at]rbi[dot]org[dot]in
Rajasthan
Kanpur Shri B.K.Bhoi
C/o Reserve Bank of India
M.G. Road, Post Box No.82
Kanpur-208 001
Tel.No.0512-2361191/0512-2310593
Fax No.0512-2362553
email: bokanpur[at]rbi[dot]org[dot]in
Uttar Pradesh (excluding District of Ghaziabad) and Uttaranchal
Kolkata Shri P.K.Sarkar
C/o Reserve Bank of India
15, Nethaji Subhas Road
Kolkata-700 001
Tel.No.033-22306222/033-22305580
Fax No.033-22305899
email: bokolkata[at]rbi[dot]org[dot]in
West Bengal and Sikkim
Mumbai Shri N.Sadasivan
C/o Reserve Bank of India
Garment House,
Ground Floor,
Dr. Annie Besant Road,
Worli, Mumbai-400 018
Tel.No.022-24924607/022-24960893
Fax No.022-24960912
email: bomumbai[at]rbi[dot]org[dot]in
Maharashtra and Goa
New Delhi Shri H Kulshreshtha
Banking Ombudsman
Reserve Bank of India Building
2nd Floor, 6, Sansad marg
New Delhi - 110001
Tel No. 011-23725219/23710882/23725445
Fax No. 011-23725218
email: bonewdelhi[at]rbi[dot]org[dot]in
Delhi, Haryana, Jammu and Kashmir and Ghaziabad district of Uttar Pradesh
Patna Shri C C Mitra
‘Biscomaun Towers’,
2nd Floor,
West Gandhi Maidan
Patna-800 001
Tel.No.0612-2201734/0612-2206308
Fax No.0612-2320407
email: bopatna[at]rbi[dot]org[dot]in
Bihar and Jharkhand
Thiruvananthapuram Shri V.Krishnamurthy
C/o Reserve Bank of India
Bakery Junction
Thiruvananthapuram-695 033
Tel.No.0471-2332723/0471-2329676
Fax No.0471-2321625
email: bothiruvananthapuram[at]rbi[dot]org[dot]in
Kerala and Union Territory of Lakshadweep
 

Schedule - III

Address of Zonal Offices

S.No Zone Zonal Manager Address Mobile Number Phone Fax E-Mail
1 AMRITSAR SH.BALBIR SINGH Hall Bazar , Chowk Phawara, Amritsar 9781402101 0183-5057500, 2545097 (1083) 2553904 zo[dot]amritsar[at]psb[dot]co[dot]in
2 BAREILLY SH.VINOD KUMAR PANDEY-AGM Gagandeep Complex, 148 Civil Lines, Bareilly 98370-52766 0581-2510513 (0581) 2421137 zo[dot]bareilly[at]psb[dot]co[dot]in
3 BHATINDA SH. HARVINDER SINGH 100 Ft Road, Civil Station. Bhatinda-Punjab Pin Code: 151001 8146499003 0164-5011901 (0164) 2222165 zo[dot]bhatinda[at]psb[dot]co[dot]in
4 BHOPAL श्री विनय कुमार महरोत्रा - उप - महाप्रबंधक 186, Zone 2, MP Nagar, Bhopal 462011 9999844346 0755-4243700/ 0755-4249988/0755-4203836 (0755) 2557459 zo[dot]bhopal[at]psb[dot]co[dot]in
5 CHANDIGARH SH.AMARJIT SINGH GUJRAL SCO 79-81, Bank Square, Sec-17B, Chandigarh 9888384388 0172-5006780 (0172) 5046935 zo[dot]chandigarh[at]psb[dot]co[dot]in
6 CHENNAI SH.D.KANNAN Ist Floor, 770A, Anna Salai, Chennai 9840346451 044 28492888, 04428491935 (044) 28524037 zo[dot]chennai[at]psb[dot]co[dot]in
7 DEHRADUN SH.D.D.NEGI 30, I & s Building, Mohabbewala, Saharanpur road, Dehradun - 248002 9837094677 0135-2642490 (0135) 2653152 zo[dot]dehradun[at]psb[dot]co[dot]in
8 Delhi I SH.PRAVEEN KUMAR-DGM Sidhartha Enclave,Ashram Ckowk, New Delhi - 110014 98180-12306 011-26346434 (011) 26347410 zo[dot]delhi1[at]psb[dot]co[dot]in
9 Delhi II SH.LACHHAMAN SINGH-DGM Second floor, 38 / 39 Industrial Area, Naraina- Phase - I New Delhi 110028 98739-13484 011 25897833, 65980621 (011) 25897836 zo[dot]delhi2[at]psb[dot]co[dot]in
10 FARIDKOT SH. JATINDER KUMAR Red Cross Bhawan, Sadiq Chowk, Faridkot - 151203. 9872231663 01639-250375 (01639) 252288 zo[dot]faridkot[at]psb[dot]co[dot]in
11 Gandhi Nagar Sh.Gajraj Devi Singh Thakur Z.O.Gandhi Nagar,Unit No.4, 3rd Floor, Gift Tower One, Gift City, Gandhinagar, Gujarat 382355 9425488735, 9039088735 0796-6740208 zo[dot]gandhinagar[at]psb[dot]co[dot]in
12 GURDASPUR SH.LAKHBIR SINGH 435/7,Civil Lines, Gurdaspur - 143521 9501043887 01874-500379 (01874) 221086 zo[dot]gurdaspur[at]psb[dot]co[dot]in
13 GURGAON MS.RASMITA KWATRA-AGM Zonal Office Gurgaon , Punjab and Sind Bank Institutional Plot 151, Sector -44 , Gurgaon, Haryana - 122003 Phone Number: 0124-2544153,154, 156 98996-53273 0124-2544157 (011) 26452592 ZO[dot]GURGAON[at]psb[dot]co[dot]in
14 GUWAHATI SH.NALIN KUMAR HAZARIKA 42, MG Road, Uzan Bazar, Guwahati -781001 9864020733 3612604627, 03612512186 (0361) 2540103 zo[dot]guwahati[at]psb[dot]co[dot]in
15 HOSHIARPUR SH.KARAMJIT SINGH SCO-23 1st & 2nd Floor, Sant Harchand Singh Longowal Nagar, Chandigarh Road, Hoshiarpur, Punjab – 146 001 9780260630 001882-502372 zo[dot]hoshiarpur[at]psb[dot]co[dot]in
16 JAIPUR SH.RS BAKSHI 30-31, Mohan Tower, Prince Road, Vidyut Nagar, Ajmer Road, Jaipur, Rajasthan- 302021 9828038291 0141-2359352 zo[dot]jaipur[at]psb[dot]co[dot]in
17 JALANDHAR SH.RANBIR SINGH Model Town, Jalandhar -144002 9833556405 0181-5015600/ 0181-5015614 (0181) 2274137 zo[dot]jalandhar[at]psb[dot]co[dot]in
18 KARNAL SH.GOPAL KRISHNA Gurudwara Singh , Sabha Building, Model Town, Karnal Haryana, Pin-132001 9582748665 0184 2269202 0184-2269204 zo[dot]haryana[at]psb[dot]co[dot]in
19 KOLKATA SH.KAMESH SETHI-DGM 14/15, Old Court House Street, Kolkata - 700001 98300-14432 033-22101673 (033) 22485873 zo[dot]kolkata[at]psb[dot]co[dot]in
20 LUCKNOW SH.VIJAY KUMAR-AGM 8,Jwaladevi Building,Lalbagh, Lucknow - 226001 98390-66415 0522-4012833 (0522) 2221337 zo[dot]lucknow[at]psb[dot]co[dot]in
21 LUDHIANA SH. AMOLAK SINGH Bhai Bala Chowk, 5th floor, Noble Enclave, Ludhiana - 141001 9868846334, 9878617756 0161-5068000 (0161) 2406017 zo[dot]ludhiana[at]psb[dot]co[dot]in
22 MUMBAI SH.SANJIVA SRIVASTAVA Mumbai Fitwell House, L.B.S. Marg, Vikhroli(West), Mumbai - 400083 9867086699 022-22626121 (022) 25771618 zo[dot]mumbai[at]psb[dot]co[dot]in
23 NOIDA SH. BALDEV RAJ First Floor 1-A , Block C ,Sector 63 Noida(U.P) Pin 201307 9599810033 0120-4314044 zo[dot]noida[at]psb[dot]co[dot]in
24 PATIALA SH.BPS KANWAL Rajbaha Road, Patiala - 147001. 7347451108 0175-5030800 (0175) 2215427 zo[dot]patiala[at]psb[dot]co[dot]in
25 VIJAYAWADA SH SVM Krishna Rao Zonal Office, Punjab & Sind Bank, HNo. 54 -15-4C, 4th Floor, RK Galleria, Ring Road, Srinivasanagar Bank Colony, Near Health University, Vijayawada -520010 9910301967 zo[dot]vijayawada[at]psb[dot]co[dot]in
For Hot Listing (Blocking)
ATM/Rupay Cards
1800-103-2278
044-47415691/2/3/4/5
For Balance Enquiry
(By Missed Call) 7039035156 (Toll Free)
All India Toll Free 1800-419-8300