REDRESSAL OF COMPLAINTS/GRIEVANCES

"Customer day" is observed at all the offices of the Bank across the Organisation covering branches, Zonal Offices and Head Office on 15th of every month (next day, if 15th is a holiday or a half day). On this day any customer can meet Senior/Top Executives of the Bank, including Chairman & Managing Director without prior appointment.

In case of any complaint, the matter may first be brought to the notice of concerned Branch Manager for immediate redressal. If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Zonal Manager.

If the complainant still feels unsatisfied with the response received, he can address his complaint to bank's Nodal Officer designated to deal with Customers' Complaints/ Grievances giving full details of the case.

After exhausting all the above machinery/channels, if the customer is still not satisfied, he may write to Chairman & Managing Director of the Bank.

If still not satisfied, he is free to take recourse to the followings:

- Office of the Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme, 2006.

- Directorate of Public Grievances, Govt. of India, Cabinet Secretariat, Sansad Marg, New Delhi.

- Distt. Consumer Forum, under Consumer Protection Act, 1985,

REDRESSAL OF GRIEVANCES OF CUSTOMERS

In case of complaints related to Corruption/Bribe etc. same can be sent to

Head Office Vigilance Department,
21 Rajendra Place, Bank House,
3rd Floor,
New Delhi-110008.
Contact Nos. 011-25737321 & 011-25818411.

NODAL OFFICER FOR REDRESSAL OF COMPLAINTS

Sh. Manjit Singh,
General Manager (Inspection),
Punjab & Sind Bank,
‘Bank House’, 5th Floor
21, Rajendra Place,
New Delhi – 110008.
Tel No. 011-25862308, 25812931
Mobile no.9711338895
Fax No.011-25723793
Email:gminsp@psb.org.in