ONLINE COMPLAINT FORM >

FORM FOR COMPLAINANT
The following is a online form, containing the principal information, which may aid a
complainant to provide the key details required by an organization to adequately handle the
complaint.
(Please note that the first point for redressal of complaints is the bank itself and that
complainants may approach the Banking Ombudsman only if the complaint
remains unresolved at the bank level within a month)
B-1 DETAILS OF COMPLAINANT
Name/Organization
Address
Postal code, town
Country
Phone
Fax
E.Mail
Details of person acting on behalf
Of complainant (if applicable)
Person to be contacted
(if different from above)
B.2 PRODUCT DESCRIPTION
Reference number of product/order
(if known)
Description
B-3 PROBLEM ENCOUNTERED
Date of occurrence
Description
B-4. REMEDY REQUESTED
Yes No
B-6 ENCLOSURE
List of enclosed documents